For more information, please see Chase Freedom. Does not include merchants that do not specialize in selling automotive gasoline; for example, truck stops, boat marinas, oil and propane distributors, and home heating companies. For more information, please see Chase Freedom. Only purchases for internet, cable, satellite television, radio, cellular, wireless data, and landline services will qualify. ![]() Please note that purchases of equipment are not included. In addition, if you purchase or pay for your internet, cable and satellite television, phone or related services in a merchant’s store that is not classified by the merchant in the applicable services category, the purchase or payment will not qualify; for example, phone bill payments in a merchant’s store that is classified as a telephone equipment store. Includes purchases made using your Freedom card with your Chase Pay, Apple Pay, Samsung Pay, or Android Pay digital wallet during check out. Eligible purchases only qualify for a total of 5% Cash Back rewards; purchases made using eligible wallets at other current 5% quarterly categories will be awarded a total of 5% Cash Back rewards on up to $1500 in combined purchases. See your Rewards Program Agreement for more details Chase, Chase Pay, and the Chase Octagon are trademarks of JPMorgan Chase Bank, N.A. Android, Android Pay, and the Android Logo are trademarks of Google Inc. Android Pay is available for any NFC- and HCE-enabled Android device running KitKat 4.4+. Apple Pay works with iPhone 6 and later in stores, apps, and websites in Safari; with Apple Watch in stores and apps; with iPad Pro, iPad Air 2, and iPad mini 3 and later in apps and websites; and with Mac in Safari with an Apple Pay enabled iPhone 6 or later or Apple Watch. For a list of compatible Apple Pay devices, see. Apple, the Apple logo and Apple Pay are trademarks of Apple Inc., registered in the U.S. And other countries. © 2018 Samsung Electronics America, Inc. Samsung, Samsung Pay, Samsung Galaxy, Samsung Knox, Galaxy S, Samsung Galaxy S8, Galaxy S8+, Galaxy S8 active, Galaxy Note8, Galaxy S7, S7 active, S7 edge, S6, S6 active, S6 edge, S6 edge+, Note5 and Gear S3 and Gear S2 (NFC only) are trademarks or registered trademarks of Samsung Electronics Co., Ltd. Use only in accordance with law. Other company and product names mentioned may be trademarks of their respective owners. Screen images are simulated; actual appearance may vary. Contact your bank or financial institution to verify that it is a Samsung Pay participant. Samsung Pay is available on select Samsung devices. ![]() Is there a policy anywhere that says non-members cannot use Costco cash cards? I got my friends some cash cards last week. I didn't think this was a problem since it says online that anyone can use these, my parents have done it for me in the past, and it was a one-time purchase of $300. However, my friends said that the store managers gave them a rough time because they are non-members. I was told that my account was linked to purchases of cash cards for non-members and basically, not to do it again. Seeing that it's the holiday season, I fail to see why this was an issue in the first place. I understand that Costco gets its profit mostly from membership fees, but I fail to see why I am at fault as a paying customer. To my understanding, it is corporate's decision to let non-members use cash cards, and the information available online says that anyone with a cash card can use it. What makes me angrier is that this is a one-time thing. I have not done it multiple times for multiple people, and the only time I purchased cash cards was last week during the holiday season. Members and non-members* may use the Costco Cash Cards to shop at any Costco location in Canada and online on Costco.ca. To activate your Costco Cash card. I don't mean to offend (and see that there are some downvotes on this), but can't help but feel personally attacked. I love Costco and prior to my move to a new state (and disregarding this one negative experience), I am typically very satisfied with their service. Granted, I never purchased any cash cards back at home, but I didn't think I would be reprimanded for purchasing gifts for friends at any Costco store, regardless of the state. Alright, so and I have clashed on this before. You absolutely are allowed to use a Cash Card as a non-member, that's policy. Written policy. Based on the argument we had before, his opinion on the matter seems to stem from the idea that a non-member is somehow shopping for free, but that is not how Cash Cards (or gift cards in general) work. From our website; 'You must be a Costco member to purchase or reload Costco Cash Cards. ![]() Members and non-members may use the cash cards to shop at any Costco location in the United States, Canada, Puerto Rico and online at Costco.com or on Costco.ca. Costco Cash balances may be used toward membership or merchandise.' From a FAQ supplied to warehouses; Can anyone use the Costco Cash Card? Since a name does not appear on the card, members may use it themselves or give it to anyone they choose. When a non-member uses the card, they need to show the cash card upon entering the warehouse and will be rung on the register under ‘99.’ When a non-member uses the card, are they assessed the 5% surcharge? A non-member will not be assessed the surcharge when using the card at the warehouse. When a non-member redeems the Costco Cash Card online, they will be assessed the 5% surcharge. Is a membership card needed when using the Costco Cash Card at the gas station? No, the Costco Cash Card will activate the gas pump. However, if the value of the Costco Cash Card is depleted; a membership card is needed to continue with a different payment method. From the Cash Card manual supplied to the Front End, section 1.4; 'US - A non-member who receives a cash card from a member should be allowed to shop and use the cash card. The cashier will start the transaction with membership #99. In this situation the cash card should be used as the first form of tender. The non-member should be allowed to pay any purchase balance with cash, debit, or American Express, but only after the full value of their cash card has been tendered. Checks should not be accepted. Non-members cannot purchase or reload cash cards. NOTE: When a non-member uses a cash card and the there is no remaining balance on the card, the card must be retained by the cashier' Now, exact specifics are left up to the warehouse GM. In many instances, if the entirety of your Cash Card isn't used for your purchase, the cashier may cash out the remaining balance and keep the Cash Card. They might explain that the GM only allows non-members a one time shop using a Cash Card and it is within the GM's right to do so. Other stores may not care and will continue to let you use the remaining balance until its gone, but you will be unable to reload that card as you are not a member. Its a pretty cut and dry policy, and is readily available for members/non-members (on our website) and explained in more detail to employees (our warehouse intranet and training manuals) • • • •. That's cool and I get it, but if we have it in writing (and we do) that nons and members can easily access and as training material for employees, then it clearly isn't a matter of opinion. It is policy to accept Cash Cards from non-members whether we personally agree with it or not. The varying aspect of it is how we want to proceed, whether we cash out the remaining balance or allow the non-member to continue using it until there is no balance. If your GM is telling non-members they can't use a cash card, he/she ignoring policy. One that isn't punctuated with the ever-so-irritating 'at manager's discretion.' I don't disagree with you in the context that you should follow their orders, you obviously don't want to do anything they tell you not to do. If anyone raises a stink, let them fall on that grenade and take the heat. For what its worth, I agree 100% that it should be a one time shop. If you're a non-member and are using a gifted Cash Card to shop, whatever remaining balance should be cashed out after the transaction. I think mbz was correct in saying that my best bet is to deal with the local warehouse. I don't have a problem with company policy being enforced in general (seeing that I'm a paying member myself), nor do I have a problem with Native's comments/reasoning, but at the end of the day I do have a problem with how I was treated and how illogical it is for the employees to think that I should just know that such a rule exists, when I was not notified anywhere that this would be an issue. I still believe that it should be more clearly written out for customers. If no one knows about the policy, well, of course there are going to be people who don't abide by it. I mean, there's no way of solving an issue of emotion, since most of it is up to my interpretation as an individual. I just think that's a ridiculous way of handling things, especially considering the small amount I spent on the cards and the time/season that I bought it. It's probably something I have to put in a suggestion box or speak to a manager about, but during the confrontation I was confused and thought that I possibly missed something. After doing some research and after reading these responses, no, I don't think I missed anything. All I really wanted from this thread tbh. Yeah, the best course of action is to ask to speak with an assistant warehouse manager or the warehouse manager directly. If they're the ones trying to restrict the use of Cash Cards to members only, I'd challenge them for their reasoning. End of the day, you're a paying member, and their number one priority should be member service. Print this up, highlight the bit about Cash Cards being eligible for member and non-member use, and ask if they're aware that they're ignoring company policy but be cordial and calm. If they don't budge, ask for their regional manager's contact information. Generally the only 'policies' that are open to a GM's discretion are the unwritten policies (eg: how long we'll allow a return on an item not designated by the 90 days, whether or not we'll hold an item, etc.) To disallow use of a Cash Card to a non-member clearly violates a written policy from corporate. It would be the same as if you purchased a laptop, returned it in perfect condition within the allotted 90 day policy, and you were told 'naah, we're not going to give you a refund.' I think the whole cash card issue is very confusing and I wish Costco would make the rule more clear.it's very frustrating for everybody. I know at my store, you can use one as a non-member, but they will cash it out if there is a balance left on it so you can't come back with it and shop again. (Many people that pay with cash only usually buy one to use at the gas station when they checkout inside). As Costco.com states, it can be used by non-members, so that's the current policy. There is no reason you should be bashed by these other commenters on here. OP, I would contact corporate or a store manager and explain how you were treated.posting it on Reddit really isn't going to give you much satisfaction. What exactly is the point of allowing non-members to pay with cash cards in the first place? Maybe I'm overly sensitive, but yes, I get offended when people assume that I'm trying to play the system, or that I'm helping my friends shop for free. There was no indication that this was looked down upon when I first purchased the cards, and I had no intention of causing harm to the business itself. I also assumed my friends were members since they shop at Costco a lot, but didn't think much of it since anyone can use the card. Logically, yes, it makes sense: people are using these cards to without paying for the membership fee. But my point is, why target me as a customer and tell me I've done something wrong in buying my friends gifts when 1) it was not excessive, 2) intentional, or 3) something I would know about from reading the description of the card on Costco.com? There are some items that are allowed to be purchased without a membership depending on which state you live in. Some states mandate that alcohol and Rx purchases are not to be barred through a membership club. Some states also force the sale of gasoline to be open to non-members as well. Cash cards are perfect for those type of circumstances. No indication this was looked down upon? We're not going to ask you if you're giving the card to non-members before we hand it to you at the register. Don't assume you're in trouble. There's possibly a comment on your account that states you might be assisting others in what Costco is viewing as loopholing but you're not in danger of being banned. Just take this as something to remember for the future. Again, as a paying customer, if the warehouse that I go to wants to enforce this, then they should make that clear. If cash cards are available for non-paying members to purchase alcohol, prescriptions, or gasoline, then I'm sure they have the power to enforce that rule. I find it backwards to expect me to know this. The only information I received online was that this card is available for members and non-members. I received zero verbal information while making my purchases, aside from, 'Ok, sure how much do you want on the cards?' Which is totally fine (because like you said, you're not going to ask who I'm giving the card to). Letting me know you discourage buying cash cards for non-members because of a, b, and c, after finding out that those who were not members used my card is also perfectly fine. What is not fine is reprimanding me as if I'm actively trying to cheat Costco out of its profits. And assuming that I made those purchases with that intent when it was never stated to me that this was unacceptable, or this type of action was looked down upon. I'm getting angry at how I was treated, and the handling of the situation itself. It seems illogical to me to expect me to know such a rule exists without any prior indication that it is there. I understand that Costco is a business, but I believe that the warehouse should not fault me for the things that it did not enforce itself. To top things off, this was just one single purchase in the holiday season, so yes, it does seem personal when there's a comment on my account. I just want clarification: is there something that I missed? Neglecting the fact that I did not know my friends were non-members, after searching online, it does not seem like a well-known policy that cash cards are implied for members only. Honestly I'm not sure what else to say that would not be stated already in my previous comment. All it comes down to is that you were told to refrain from gifting cash cards to non-members. Yah, you were unaware your friends weren't members; that's understandable. Did you express that to the employee who discussed it with you? If so, great! That should be the end of the discussion. Sorry you weren't informed but Costco already does its part by putting a sign on the front door that says Members Only. Edit: a word.
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